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Does your Employee Experience suck?

Does your Employee Experience suck?

Original Image: Screen grab from #AmazonGo Video

Original Image: Screen grab from #AmazonGo Video

For every #AmazonGo like experience, there will be a company that will steadfastly hold on to relicware like LotusNotes.

In its 2016 Annual Trends Report, @Fjord said:

As demand grows for best-in-class experiences in our private lives, the same level of service can be expected in the workplace. Simply put, employees now expect tailored experiences, fast evolution and personal connection in their careers.

Fjord, of course, is talking about a future trend. For now, our experiences with the products we use in personal and professional lives differ starkly, as I have experienced at a company I was working for. I used Uber to commute to work benefiting from its elegant interface and upon reaching the office had to use the HR app to log in time. These were the steps involved.

  1. Launch App 
  2. Login 
  3. Select ‘Timesheet Context Awareness’ 
    A context aware App would not require me to take any action at all to register time, it would just use the Timestamp when it picks up the corporate Wifi.
  4. Select Time In / Time Out 
  5. Confirm Time 
  6. Dismiss Confirmation Dialog, which looked like this.

 

Between the above steps were splash screens and loading times. When you consider everything, you have a technology solution that makes keeping a physical register to record time seem ‘futuristic’. But the company that built this App proclaims to be the number #1 choice for futuristic businesses on their website. What a delicious irony.

Let’s take an offline example.

Think about an instance when you were at a reception desk of a star hotel and caught the interiors of the office for the staff behind the desk. The staff office is usually in stark contrast to the luxury that envelopes it, and therefore looks poorer than it is.

While the business logic is not to overspend on stuff the Hotel guest cannot be billed for, what about Employee Experience?

I wonder how Hotel staff feel going from slum dog to millionaire to slum dog several times a day. Of course, I am not suggesting that Employees get the same facilities as guests — a gourmet lunch and spa facilities every day! yeah, I could do that job — but I bet a more Employee centric hotel will find creative ways to make their employees feel a bit like the guests they serve.

There are of course companies that take very good care of the employees like Google whose munificence I have personally experienced in my career. Is it a wonder then that such companies have no problem attracting the talent they want and usually top the most desirable employers list?

In the same Trends report discussed above, Fjord adds,

…we are seeing the emergence of employee experience (EX) design, where workplace processes, structure and culture are all reimagined at an organizational level. It was the fastest growing category of work at Fjord in 2015 across many industries, from banking to telecom to pharma.

May that tribe grow. 

Do you know about any hotels that are known for great employee experience?I’d like to know about them.

#FjordTrends #AmazonGo #EmployeeExperience

Fjord Trends 2017 in 10 Minutes

Fjord Trends 2017 in 10 Minutes

Do we 'design' our careers?

Do we 'design' our careers?